Visitor

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1 Message

10/01/2026 12:41 AM

storm outage billing

I was out of service from Aug 11 to Sept 8. Why am I being billed for a full month?

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Selected Oldest First

Official Employee

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2.8K Messages

1 hour ago

@user_6hlamz We can help you with bill. I’m glad to hear the storm is over.

Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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