Visitor
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2 Messages
Storm lost service
Lost service when storm came through. My service wasn’t restored. Told I have to wait till Oct 2. I work from home.
Visitor
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2 Messages
Lost service when storm came through. My service wasn’t restored. Told I have to wait till Oct 2. I work from home.
XfinityMelinda
Official Employee
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392 Messages
6 hours ago
Hello @user_v2n9p3, thank you for reaching out on our Community Forum. We understand how concerning it can be to lose service after a storm, especially when you work from home. You've come to the right place for help.👍
To better understand the situation, have you had a chance to troubleshoot through our Xfinity app? Also, when you were advised to wait until October 2, was that date provided for a technician visit, an service interruption estimate, or something else?
Any additional details you can provide will help us point you in the right direction and determine the best next steps.
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