Visitor
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1 Message
Storm knocked out tv service
I was so frustrated with my tv, I tried everything. I unhooked the cable hooked it back up, refreshed my modem. Nothing seemed to help. I called customer service for help.
I did reach customer service and talked to a representative by the name of ANUJ. The good spirits were with me when I was reached this representative. He did troubleshoot my TV and a technician had to be sent out to my home, but not until the next day. I told Anuj i was retired age seventy seven and did watch my share of t v shows. He patiently gave me step-by-step directions of how to watch shows and things that I had recorded on my tv, onto my phone.
What a thrill to know that I can watch my favorite shows. I couldn't thank Anuj enough. He was very humble, but honestly, he had a lot of patience and was very professional with me, taking through all the steps to help me be able to see my shows. Thank you, Xfinity, for hiring this intelligent professional kind representative.👍
XfinitySeth
Official Employee
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974 Messages
8 hours ago
Hey there user_3iem8p, and happy Tuesday! I've had storms in my area cause their own number of issues for me in the past, so I know exactly how hindering it can be when something as important as my ability to watch my shows are impacted! More than anything I'm glad to hear our team member Anuj took great care of you to get things back working 🙌 We pride ourselves on having passionate agents like them who will always go above and beyond to do everything they can for our customers, so I'm glad that shined through in your experience! Should you ever need anything, we're always here to help you in this community forum as well 👍
Were there any additional concerns or questions you had regarding your account or services?
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Again
Expert
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33.9K Messages
3 hours ago
Not Accessibility/disability related. Moved to Customer Service.
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