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user_47bcd7
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2 Messages

Monday, August 7th, 2023 9:52 PM

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Storm damaged cables blocking driveway

A storm 10 days ago ripped the main comcast cable off the utility poles in front of my house.  It has been blocking my driveway.  Called in Saturday 7/29/23.  Still has not been fixed!

Question

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Updated 

2 years ago

66

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XfinityVianney

Official Employee

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2.1K Messages

2 years ago

Hi, @user_47bcd7. I'm sorry to hear about the damage from the storm. I hope everyone is safe and doing well. I understand the line is still down, and I'll be glad to review the request further. If needed, I can circle back with our local team for more updates. 

I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

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user_47bcd7

2 Messages

@XfinityVianney​ Account [EDIT: Private Information Removed], current ticket # [EDIT: Private Information Removed, not sure of the ticket number from 7/29.

This is the main feed cable that runs down the highway I live on.  There is a utility pole broken off several lots down from me.  Also there is a 150ft tree laying on the cable several lots down.

I have pictures, but don't see a way to attach them.

Craig

(edited)

2 years ago

0

XfinityVianney

Official Employee

 • 

2.1K Messages

Could you please send this to me privately via direct message? This way we can go over your location and account details in private. I've edited your public post since your private information was listed for your security. Please send a direct message to "Xfinity Support" to get started @user_47bcd7

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

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