Visitor
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1 Message
Storm damage
We had a storm come thru on 9-3, it ripped out our power lines as well as our Xfinity lines. Power got restored today 9-6. Xfinity AI texts and tells me our service has been restored, umm no, I go thru the whole thing to get the first appointment on 9-14? That's ridiculous. So I call on my cell phone long story short I'm on a WAITLIST for 9-8. My 76byr old mother relies on the landline while I'm at work we can't wait until the 8 or 14. Storm caused this it's ridiculous that I can't get someone here sooner. Please help
XfinityKei
Official Employee
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2.7K Messages
5 hours ago
@user_e4ynhz I'm glad to hear that storm has passed. We can certainly check to see if there's anything sooner available. The Waitlist is truly the way to go for openings. Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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