New Poster
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4 Messages
Storm damage
A tree took down the service lines between the house and the pole on the street. How do I report this to someone and not that [Edited: "Language"] who tells me my service is good. Sorry, but your reporting system is garbage
XfinityKei
Official Employee
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1.5K Messages
20 days ago
@Mefflenium Thanks for reporting that down line and service to us, Our team can help resolve this for you. Can you please direct message me your first and last name along with your full service address so that I can assist
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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