Store Pickup

user_uf5dc7, Hi there! Thanks for reaching out, and I can definitely understand wanting to know when your equipment will be ready for pickup. In most cases, you'll receive a follow-up email or text notification once the Xfinity Gateway is ready for pickup at the selected store. If you've only received the order confirmation message so far and it's been a few days, we'd be happy to take a closer look at the order status with you. We are the right expert team to help over social media. To get started, would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, click the "Start new conversation" (pencil and paper) icon. In the 'To:" line, input our shared handle "Xfinity Support" to send us a direct message and we'll be glad to review the order and provide an update. We look forward to helping get this resolved for you!