STORE, MOBILE ECT

# 1 in late October I tried to purchase an IPhone16 & was refused because my VALID Alien Registration was not an acceptable form of ID.. Stupidly I ordered it on-line.  In Mid March (appx 18) I was updating my new phone & when I tried to power up it was totally dead (I know it’s Apples respon). Fortunately I have ALL of my “old”phones & took the best option to transfer service from the 16 to my 11, at the same time I returned a piece of unrelated equipment. I was refused service on phone transfer (& by the way I purchased both phones from Xfinity) for the same reason.  I explained I have seizures therefore no D/L & I have never EVER been refused this ID that has current photo, figure print ect., issued by the federal government, which allows me to enter, lice & work in U.S.A. BUT it’s not good enough for Xfinity??? I am a platinum account holder been with X since 2014 when I relocated (other state) I have phone,TV& WiFi with. SECONDLY. When my phone “fried”in Mid-March my only option was to spend over 3 hours 4 agents on phone.. GREAT..except they needed to create another phone line “TEMPORARILY” it’s still there & FORTUNATELY I figured that out MYSELF when my autopay for $50 service was over $90.  Was promised a months credit in addition to reverse wrong charge .. 2 days 5 hours later a sympathetic super would correct & offered me a free Iwatch, I noticed the next day I had been eligible for watch for some time due to my account status & I received no credit..the only “person” benefit is X since I have additional charge.  THIRDLY I have only used appx 1/16 of my GB mobile since 2014 (1 exception in 2014 I took a trip) NOW since mid March with this debacle I have used 1.3 GB ODDLY enough the exact same amount 3 months in a row?? I keep my “cellular data” off on my phone except rare occasion to hear music outside of my wi-fi zone & I set a 25 minute alarm to remember to turn off.  I explained all of this 2,3 portion on phone & no help at all.. I am disgusted. Verizon approached me with $20 wi-if & $40 mobile service.  Idk about the other service but at this point I am REALLY struggling to justify staying..