Store Experience

On June 19, 2026, I scheduled a 10 AM appointment at the Timonium, Maryland Xfinity store.  I arrived at the scheduled time and was checked in by one of two employees in the store.  After waiting 15 minutes, I asked if appointment times are honored.  I was told that they only had two employees and the customers they were serving also had 10 AM appointments.  I question this as I believe they were walk-ins.  In addition, why would a store schedule 3 appointments at 10 AM when there are only two employees?

I walked out of the store without receiving an apology or an effort to resolve the situation except to ask me to wait just an additional amount of time.  I walked out of the store. POOR CUSTOMER SERVICE!