Store Experience

@XfinityAbel​ To be honest, your reply seems rather scripted or even AI produced.  I doubt if anyone contacted the store to find out about the incident.  Were three people actually booked appointments at the same time with only two employees handling appointments?  Or was I being told a lie about the other customer appointments?  Either way, this experience was not handled properly and seems very impersonal.  I've expressed my disappointment.  I've been a loyal Xfinity customer for decades.  Maybe it's time to explore other providers for phone, internet, and cable.

I can assure you we are not on scripts, nor is AI dictating our replies. Above all we appreciate the decades you've spent with us, and we take feedback like this seriously because it's never our intention to leave you feeling this way. In addition to reporting the experience to the right local leaders for review, we want to make sure the focus of your booked appointment is also handled promptly. Would you mind sharing some details of why you were stopping in, and is it something you're still needing help with?

I was going to purchase a new cell phone, upgrade my cell phone service, and inquire about upgrading my cable TV service.  I've now decided not to proceed with any new purchases or upgrades.  I'm going to explore other deals that will give more service at a better price.

That's awesome to hear about your interest in getting started with Xfinity Mobile, and we appreciate it 👍 I understand our in-store team did not leave you with the best experience, but we would be happy to navigate you through getting smoothly setup with Xfinity Mobile from our end if you're willing to give us a chance. The best part is that if this would be your first time with Xfinity Mobile and already have Xfinity internet, you would be getting your first Mobile Select Unlimited line completely free for the first full year 👏

If you'd be interested in speaking with us further, Please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Obviously you have not looked at my account.  I have been an Xfinity customer of mobile, Internet, and cable TV service for a long time.  I'm not interested in starting mobile service. Moreso, this forum support has not yielded me any satisfaction. I will not be responding to it anymore, as it seems to be a waste of time.