Visitor
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1 Message
Store Experience Complaint
I went to the Xfinity store today on a Saturday morning where the store was packed with customers waiting.
And unfortunately for 20 minutes I sat there watching the Store Manager Patricia and 3-4 Xfinity employees standing there at the desk (stations 9-11) not helping customers. Instead, the store Manager (i was told her name is Patricia) wearing a red shirt and long black wavy hair), was talking the whole time about selling her $2,000 Louis Vuitton purses. And during the time she was there, she also turned her back to all the customers for quite a while to text on her personal phone (which had a white phone case).
I was so upset that the Store Manager is leading her employees to totally disregard all the Xfinity customers.
I went up and asked Patricia (the store manager) if that desk was available to assist rhe customers waiting and she said No. Frustrated as I was ai then asked her why she can't help customers if she has time to talk about a purse and text for the entire time.
She got mad and looked the other way.
The store is located at 1501 S. University Dr. #4, Plantation, FL.
I went in today at 10:45am ET on September 12,2026.
Xfinity Corporate needs to be made aware that the store manager is not customer driven at all. Horrible experience!
I would like Xfinity Corporate to reach out to me to confirm this formal complaint has been recieved and addressed.
XfinityMarshante
Official Employee
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1.5K Messages
10 days ago
Hello @user_lu4kme, thank you for taking the time to leave a post. Sorry to hear about the experience you had during your visit to our Xfinity Store. I can certainly understand how frustrating it must have been to wait in a crowded store and feel that your concerns, along with those of other waiting customers, were not being addressed. We appreciate you providing the store location and the specific date and time of your visit. We take concerns about customer service seriously. For your privacy and the security of your account, if you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
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