Store Consern

Local store in Manahawking NJ rt 72 two staff members one rude and requires additional training while the second more concerned about booking their sale credit not considering me a customer.

I have been a customer/client since 1999 for home TV, internet and until recently lan line service.  Along with a sizeable position in Comcast as well as the spin Versant.

On Saturday 28 March after having issues with Xfinity supplying incorrect info regarding an upgrade to my modem/router, and ultimately getting the correct info and purchasing the correct hardware, Xfinity staff suggested that since I purchased my own and would continue to instead of renting, it would be best to stop into the local store front for staff to register the hardware saving time than going through the steps online/phone upon returning home.

I stopped into the store earlier in the afternoon with all sales staff working with existing clients/perspective customers.  After close to 45+ minutes later my interaction with the staff most notably the checkin person (rude and requires additional training) allowed a perspective client who apparently had been in earlier in the day and left after 10:30am to price options at other service providers, walks in and is place ahead of me sitting with a sales person who was already working on a mobile sale.  When I asked why this person just walks in after hours later and sits I was told she was there at 10 and yes was shopping around but was "my customer" the saleman responded.  I said thats great but why does she not get back in line after shopping around and am I not a "customer" ?  He then stayed on working on two different transactions with two different clients one rightfully ahead of me the second to not lose a second sale.  

As I was speaking with the sales person (Steve), the rude and raw trained checkin young man started laughing.  I asked what was funny and who is he laughing at, he pointed at me and said "YOU" thats who I am laughing at.  This was in fornt of clients and others.  

When I was asked to see a manager I declined as I am choosing to take this route first for now. No scene with a manager should be in front of store staff and clients in my opinion. I felt uncomfortable and not treated like a 'customer"  after 25+ years of dedicated patronage as well as a shareholder.  

I am a retired Investment Banker who traveled globally for over 35 years and realize client service is more than an action while also being a major part of one's brand.   Most certainly the "laughing" and pointing moment would have been a termination trigger in most professional venues. After my experience of just following instructions of online service staff to just record a CMAC number in an out turned into 45+ minutes and rude and sloppy service.

I am strongly considering ending my service relationship with Xfinity and move to 5G via Verizon , TMobile or even Starlink in my Beach Haven service area.