1 Message
Store complaint
We went about a month ago to the Tuscaloosa, AL store location. We got there about an hour or so before they closed. We were about to get 2 new phones and the employee told us she didn't have time due to security reason they couldn't be open past closing time. We have been customers of xfinity for over 5 years.
Today, on a Saturday, we go back to the store around lunch time and they are now closed on Saturday and Sunday!! That is the ONLY time I am able to go into the store as I have a Monday thru Friday job when they are open (8-5).
We were going to get 2 new phones today but now are having to look at other companies to switch to as xfinity does not want any business from us. We will now have to switch all our services with xfinity: mobile, internet, home and TV to another service provider.
XfinityLinda
Official Employee
•
1.3K Messages
21 days ago
Oh, no! We are sorry to hear about your experience, @user_vtyifv. Thanks for providing your feedback here in our community. We apologize for the inconvenience with our Xfinity Store hours. You are welcome to visit our Xfinity Mobile website here: https://www.xfinity.com/mobile/ to view all our available promotions. We can assist here with ordering if you would prefer. We would just need your full name, and address sent via Direct Message.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
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