stopped receiving emails, what comcast is not telling you

@XfinityRaul​ this is a canned reply. Comcast is not telling customers that if you leave comcast and then rejoin you will loose access to receiving emails on your comcast account so basically your account is deactivated. I have to go to all of my accounts where I used comcast email and change them. It's turning out to be a big hassle for me. It's not as easy as I thought. I recommend comcast inform there customers this is happening so they are going around in circles trying to fine a solution because there is no solution. Account deactivated without telling the customer that most important bit of information. 

Leaving and having an email only account with us and then rejoining would not have an effect on your Comcast email box. Your email accounts will have all the same functionality as before. Is your email box showing active? You can check your email status at this link, https://customer.xfinity.com/settings/xid/uidemail. Do you usually check your Comcast email on our email website or through a 3rd party such as Outlook or Gmail? 

Not true. When I rejoined comcast I had to create a new email. I created a new email using my gmail account. This new email account is now connected with my new comcast account. When i rejoined comcast I could not use my old comcast email name. I called customer service to see if they could set up my old email to start getting emails and they tried but could not because of the new gmail with the new active account. I stopped receiving emails the day I rejoined comcast. Hence my old comcast account no longer receives emails. I can still send emails from my old account, it is just not receiving any incoming emails because my new email account is associated with my new active comcast account. So unless someone totally messed things when I rejoined there appears to be no way to get my old comcast to receive emails. What do you think?

You do need a 3rd party email account associated with your Xfinity ID, @user_jpcifi. I typically see both email addresses listed, the Comcast email that you can still use as you have been and then the 3rd party email. The 3rd party email or your cell phone number is where we send authentication codes vs. your Comcast email. We do not have the options to send authentication codes there anymore. You should still be able to send and receive emails as you always have at your Comcast email address. Are you not able to receive emails from any sender like if you send one from your new email to your Comcast email does it come through? 

Correct if I try to send an email from my new gmail to the old comcast it does not go through to the old comcast email. I'm not getting any span email either. Does that answer your question?