stop service

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Thank you @user_u5se3r we're sorry to hear you are looking to cancel however, we can definitely help with that request here. May I please ask that you send us a direct message with your full name and service address to get started? 

• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

@user_u5se3r

Thanks for reaching out to us,,  congratulations on the move and we do hope to be able to service you again in the near future. Feel free to reach out to us anytime and thanks for being the best part of Xfinity!