Visitor
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2 Messages
Stop Service Order Needs to Be Changed
Hello,
I submitted a stop service order for my apartment for October 6, because I was planning on moving out before then. However, due to a change of plans, I now need internet through October 31. How do I make sure that Xfinity understands this and does not stop service?
XfinityRichard
Official Employee
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2.5K Messages
22 days ago
Hi there, @user_jt21 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to cancel the disconnection request on your account. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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XfinityRichard
Official Employee
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2.5K Messages
21 days ago
It was a pleasure, @user_jt21 assisting you with your account today. I hope in the future you'll give us another chance to serve you again.-Richard
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