Visitor
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1 Message
STOP SENDING PEOPLE IN CIRCLES WITH YOUR AUTOMATED PHONE SYSTEM! WE WANT TO TALK TO A HUMAN!
Your automated phone system is a masterclass in corporate contempt. It's a labyrinth of irrelevant prompts, fake keyboard noise, and dead-end loops clearly designed to frustrate customers into giving up—just so you don’t have to hire actual human beings that you have to pay. I didn’t call to play a game of “guess the menu option,” or to scream “REPRESENTATIVE” into the void like I’m casting a spell. This isn’t customer service—it’s digital gaslighting, and it reeks of a company that values profits over people. Don’t pretend to be surprised when your customers leave you such consistent bad reviews.
XfinityDilary
Official Employee
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2.3K Messages
1 month ago
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Rootbeer1
Visitor
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1 Message
1 month ago
Well said! Xfinity is obviously a company that is going down the tubes and cares less about its customers. It is IMPOSSIBLE to speak to a live representative. I am paying for 1300 mbps and getting less than 300. My streaming is terrible and yet I cannot even talk to a representative to try to solve the problem. It appears that the only way to accomplish anything is to CANCEL your entire service. Perhaps that is what Xfinity wants. They are getting slammed by the many Streaming companies. I have to believe what they are doing to their clients is "Illegal"! They just take your money and refuse to respond to anyone or anything!!!. <Edited: Use Good Netiquette>
When people have other choices, and they will soon..............Xfinity will be gone the way of the horse and buggy! Cannot come to soon for me. <Edited: Use Good Netiquette>
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