Visitor
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1 Message
Stop outsourcing tech support overseas !
I am sick and tired of getting stuck with call centers in the Phillippines and elsewhere everytime I have a technical problem with a Comcast Service.
It is IMPOSSIBLE to understand a word they are saying. English is NOT their first language and they have a very heavy accent. Not their fault. It is the fault of Comcast outsourcing tech support overseas to save money. Comcast's cheapness is causing alot of aggravation for customers like myself who end up wasting a ridiculous amount of time on the phone with an overseas call center, struggling to understand what they are saying and also putting up with them not even knowing anything. All they do is go through a script "You have reached the right place and I am very happy to help you". This goes on, over and over and over again. They keep repeating niceities and never really answer your questions. And they have absolutely NO technical training. They are just reading from a notebook or computer screen. Most of the time they can not fix the problem and they quickly want to schedule a technician to come to your house. So basically they don't know how to do anything and expect you to take a day off from work to wait around for Comcast to show up and fix something that the phone tech support should have been able to fix.
Come on Comcast. Train your people and hire in the USA. Pay Americans a decent wage to do a better job for your customers. Your service is VERY expensive. You should be treating your customers better.
ki1o
Contributor
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112 Messages
4 years ago
I agree, Comcast support [edited language]. But Comcast wants their agents to be script readers. Every now and then I'll get an American on the phone, but they still do the same script reading [edited language] It doesn't matter what person, in what country you're talking to, you'll go through the same "unplug your modem or box and plug it back in, oh that didn't fix your issue, we need to send a tech out" [edited language].
Less than a year ago, I called Comcast for an outage, I think they were American. They read from the [edited language] script above. Then I looked out the window and saw Comcast trucks arriving to work outside. It was an unreported area outage. When I mentioned that, they still wanted to send a tech out. So Comcast trucks are working outside and they want to send a tech out.
All companies are like this. American tech support doesn't mean better tech support. They may be easer to understand, but not any better.
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EG
Expert
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110K Messages
4 years ago
Concern moved here to the Customer Service help section for greater exposure to actual Comcast employees for assistance.
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ki1o
Contributor
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112 Messages
4 years ago
@EG So I really don't understand why my last reply to the OP was made private. It's not any worse than what the OP posted. If Comcast support did what they were suppose to do, we wouldn't need forums like this or on other websites or social media.
So why was this post marked private and the other one back to being private? What is so bad about these 2 posts?
(edited)
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Again
Expert
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31.4K Messages
4 years ago
@Kilo I marked both of your posts here as public now. The first one was marked private because of a language violation which has since been edited.
This is not a complaint forum, but a Community Help and Support Forum. If you have an issue you would like help in resolving, please start a new thread with your issue [other than outsourcing].
This thread is now closed as neither customer are asking for help.
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