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user_mtm
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Tuesday, April 14th, 2026 4:31 AM

stop mobile line [Edited]

Hello Team,

I placed request to stop my xifinity services internet and mobile line on the 5th April 2026. However internet is stopped and equipment returned. I still see my mobile line is active and I don't want to pay anything beyond 7th April 2026 which is my disconnection date request..

I tried reaching you guys but couldn't because of my account is not active. Please text me on my registered email address as per your database detail.

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3 hours ago

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XfinityThomasD

Official Employee

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1.8K Messages

7 days ago

 

user_mtm Thanks for creating a post. Our team can help see if we can verify the disconnect or get our XM team involved to make sure it gets taken care of. We will need your information, so please send our team a direct message with your full name and address.

To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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