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user_mtm
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Tuesday, April 14th, 2026 4:31 AM

stop mobile line [Edited]

Hello Team,

I placed request to stop my xifinity services internet and mobile line on the 5th April 2026. However internet is stopped and equipment returned. I still see my mobile line is active and I don't want to pay anything beyond 7th April 2026 which is my disconnection date request..

I tried reaching you guys but couldn't because of my account is not active. Please text me on my registered email address as per your database detail.

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3 hours ago

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XfinityThomasD

Official Employee

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1.8K Messages

7 days ago

 

user_mtm Thanks for creating a post. Our team can help see if we can verify the disconnect or get our XM team involved to make sure it gets taken care of. We will need your information, so please send our team a direct message with your full name and address.

To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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user_mtm

Visitor

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@XfinityThomasD​ Hi Thomas,

Thanks for contacting. I'm currently in different time zone. Completely opposite to united state.

Let me try come online today (mean your tomorrow morning). Let try to close, because I don't want to pay anything extra amount beyond April 7th 2026.

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7 hours ago

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XfinityOrlandoM

Official Employee

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3.3K Messages

@user_mtm

 Thanks for reaching back out to us,  you can always reach out to our awesome xfinity mobile expert via https://www.xfinity.com/support/mobile or  1-888-936-4968.

 

 If you're still having issues making sure your mobile accounts disconnected and you're not trying to port your number out to a new carrier https://www.xfinity.com/support/articles/cancel-xfinity-mobile-service

 

Go ahead and send us a direct message including your first and last name and complete service address

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 hours ago

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