Visitor
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3 Messages
Stop doing internet repairs on week days
People work from home. Do your repairs on weekends like all the other competing companies. I’m sick and tired of waiting hours out of my work day for your slow workers to get the job done
Visitor
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3 Messages
People work from home. Do your repairs on weekends like all the other competing companies. I’m sick and tired of waiting hours out of my work day for your slow workers to get the job done
EG
Expert
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110.1K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJamesC
Official Employee
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2.1K Messages
2 years ago
Greetings, @user_db2b63! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you've been adversely affected by this recent maintenance, but you have definitely come to the right place for assistance.
I know our maintenance team makes every effort possible to limit planned upgrades and repairs to the overnight and/or weekend hours under normal circumstance, but there can be unexpected complications, or outright access issues, that will cause them to schedule work during the business day. These are definitely the exception, and not the rule, but it can still make things difficult when you depend on active service.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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