1 Message
Stolen/Lost phones
On Aug. 25th 2024 I went into a Xfinity mobile store to acquire service I purchased 2 IPhone 15 pro max devices. The phones were shift out with an expected 2 day delivery the phones made it to my neighborhood FeDEx after that there was no more tracking information. I called in for almost 2 weeks to be told that they can’t find the phones then I was told to contact Xfinity mobile in requested a refund 4 days in a still have not received my refund this by far has been the most horrible experience that I have had with a cellular company. I have decide to nolonger
EG
Expert
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111.1K Messages
9 months ago
The concern is not "Community Center / Guidelines" related................................ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBenjaminM
Official Employee
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2.1K Messages
9 months ago
Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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