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Sunday, January 14th, 2024 2:37 AM

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Stolen Xfinity Router

Hi there,

My rented Xfinity router is missing from my recently vacated apartment. I have reason to believe it was stolen- I immediately called Xfinity to report it missing/stolen and my account has been shut down. If someone does get ahold of my router, can they use it to access the internet if it was reported stolen? Thanks for helping! 

Official Solution

Official Employee

 • 

1.9K Messages

1 year ago

Hi there, @user_s9lckz Thank you so much for taking the time out of your night. I'm so sorry to hear that the modem was stolen. To answer your question, no one would be able to use it, it would only work on your account which is no longer active.-Richard

2 Messages

1 year ago

Thank you very much for the information!

Official Employee

 • 

2K Messages

@user_s9lckz You're welcome. Feel free to reach out anytime if you have any other questions or concerns. 

(edited)

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