Thanks for connecting with us here, @davidng37. Sorry to hear about the Getting Started kit. Did you file a claim with UPS? If not, please do so. In order to assist, please send us a Direct Message with your name and address. We look forward to your message.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
XfinityLinda
Official Employee
•
1.9K Messages
2 years ago
Thanks for connecting with us here, @davidng37. Sorry to hear about the Getting Started kit. Did you file a claim with UPS? If not, please do so. In order to assist, please send us a Direct Message with your name and address. We look forward to your message.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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