1 Message
Stolen starter kit package
I received a notification that my modem had been delivered but when I went to go grab the package it wasn’t there. I am pretty sure it was stolen and I was wondering if it’s possible to get a replacement.
1 Message
I received a notification that my modem had been delivered but when I went to go grab the package it wasn’t there. I am pretty sure it was stolen and I was wondering if it’s possible to get a replacement.
XfinityGabby
Official Employee
•
1.5K Messages
1 year ago
Hello, @user_ewctdu. That's certainly not the experience we want you to have. We can definitely help and look into this, please send a DM with your full name and address to further assist.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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