Good afternoon user_b1e30w. I am sorry to hear you are dealing with that. Have you filed a police report for the stolen device? As for getting a new one, if you do have a local Xfinity Store you could pick one up there. We can also ship one out, it would take about 3 to 5 business days to be received. Once the new one is received we will need to have the old equipment removed from the account. Please let me know if this helps.
Are you looking to have the modem shipped out or pick it up at a local store? If you intend to go to the store, it would be good to bring it just in case.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
If you have a store locally you would get the modem same day, where if we ship it there is the possibility of a 3-5 business day turn around. Please let me know which direction would work best for you.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Okay. We can check back in with you. How soon do you think you might go?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_b1e30w, sounds good. We will follow up with you here on Sunday unless you beat us to it. 😀
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJon
Official Employee
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1.5K Messages
23 hours ago
Good afternoon user_b1e30w. I am sorry to hear you are dealing with that. Have you filed a police report for the stolen device? As for getting a new one, if you do have a local Xfinity Store you could pick one up there. We can also ship one out, it would take about 3 to 5 business days to be received. Once the new one is received we will need to have the old equipment removed from the account. Please let me know if this helps.
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user_b1e30w
Visitor
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6 Messages
22 hours ago
In store. Would be better then I can get it right away.
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user_b1e30w
Visitor
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6 Messages
16 hours ago
Yes I do thank you. I would go to Salisbury md
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