Stolen router

My router was stolen by my ex roommate while I was at work. What should I do as far as getting it replaced ?

Responses

Oldest First

Selected Oldest First

XfinityRaul

Official Employee

•

2.2K Messages

10 months ago

@user_tj8alu I'm sorry to hear your ex-roommate took your modem. Don't worry, I can submit a ticket so we can have it removed from your account. You may use our Xfinity hotspot signal to stay connected while you get a new device.

To find your nearest hotspot, go to xfinity.com/wifi and enter your zip code. Once you are at the location, follow the instructions at xfinity.com/wifi to join the hotspot.

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

2

U

user_v0aw0y

3 Messages

7 months ago

My new Now WiFi router was stolen off my door step, how should I go about getting it replaced?
already filed missing/stolen mail through fedex

1

0

XfinityDena

Official Employee

•

3.6K Messages

@user_v0aw0y I am sorry to hear your package was taken off your door step. That has happened to me more than once, so now I have our Xfinity Video Doorbell to catch who it is in case anything is taken again. You would reach out to the Xfinity Assistant in your NOW portal for assistance.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

7 months ago

0

Customer Service

user_tj8alu

Stolen router

XfinityRaul

user_v0aw0y

XfinityDena

New to the Community?