Visitor
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1 Message
Stolen package
I ordered an Internet package with Xfinity and it was supposed to be delivered with ups. I got a notification that my package has arrived, I went to check my mailbox and it wasn’t there. I’m not sure if it got stolen or deliver to the wrong address. All it said was It was delivered to Minneapolis mn. Am I able to get a refund or something since I didn’t receive it?
EG
Expert
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110.6K Messages
3 years ago
Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRoberto
Official Employee
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1.7K Messages
3 years ago
Hello and welcome to Comcast! I want to thank you for giving us this new opportunity to work with and your family for all of your entertainment needs! I am sorry to hear that your package got lost or stolen. You are in the right place and I am happy to assist you today. Could you please send me a private message with your first/last name and full service address? To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!
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