Stolen Internet Equipment

We were told by apartment management that any package would be delivered using an access code to enter the building so packages would be secured. However, our FedEx delivery was delivered outside last Thursday and it has been taken. I’ve filed a report with FedEx as well. I saw online that if we haven’t activated our service yet, which we haven’t, it’s possible to cancel free of charge (so no money would have been paid at all for this subscription) and then apply for a new one. Let me know what the best course of action is as we start school soon and would like to have wifi. Apologies for the inconvenience and thank you so much! :)

Responses

Oldest First

Selected Oldest First

EG

Expert

•

113.1K Messages

7 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinityQue

Official Employee

•

92 Messages

7 days ago

Hi user_p6rcb5 and thanks for reaching out! We apologize about your experience. Rest assured, I will take care of you with your concern. Good news, there are many options moving forward. Since that equipment was taken and I'll need to get into your account, I will need to take this to private lands with you. If you can send me a direct message with your full name and full service address including apartment numbers, that would be fantastic! To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

0

Customer Service

user_p6rcb5

Stolen Internet Equipment

EG

XfinityQue

New to the Community?