Visitor
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1 Message
Stolen Gateway
I work night shifts and my xfinity gateway was delivered when I was at work last night and I got back to find no package at my door. The delivery photo I received is a cut off photo where all I can see is my doorway. I can’t see the floor at all to confirm that the delivery was actually made. Is there a way this can get marked as lost/stolen and I can get a replacement at an actual xfinity store so this doesn’t happen again?
XfinityEricB
Official Employee
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3.6K Messages
2 hours ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to direct message within Forums https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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