Stolen equipment

My equipment was stolen from my Atlanta home. I called to disconnect services effectively today.

i am in California. I was told to go to a store and report the missing equipment

Please advise where to go in California to speak with someone?

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XfinityAngie

Official Employee

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2.2K Messages

2 hours ago

user_kkq6ki, Thank you for reaching out to Xfinity Support. No need to go to a store, we can assist you here.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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user_kkq6ki

Visitor

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3 Messages

Hello

stolen equipment at [Edited: "Personal Information"]

(edited)

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2 hours ago

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user_kkq6ki, I marked your last comment as private since it has your personal information. Please follow the instructions on how to send a DM in my last comment. We need to keep your personal information private.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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2 hours ago

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user_kkq6ki

Visitor

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3 Messages

2 hours ago

[Edited: "Personal Information"] full name

(edited)

1

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XfinityAngie

Official Employee

•

2.2K Messages

user_kkq6ki, We need to keep your personal information off of public posts.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

2 hours ago

0

Customer Service

user_kkq6ki

Stolen equipment

XfinityAngie

user_kkq6ki

XfinityAngie

user_kkq6ki

XfinityAngie

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