Visitor
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1 Message
stolen equipment
I am moving into an apartment on Saturday, December 20th. I had my equipment delivered today and then planned to stop by and grab it after work. It said it was delivered to the door but when I arrived the equipment was not there. I’m hoping it wasn’t stolen but I couldn’t find it anywhere, I talked either the delivery guy and he was really kind but couldn’t do anything. Would I be able to get replacement equipment at no charge? Where can I report the problem?
XfinityJoe
Official Employee
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1.1K Messages
5 hours ago
Good morning @pamfdz13, congrats on your new place. WE would be happy to look into this with you.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3kYXwkR for an example
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