1 Message
Stolen equipment
I recently canceled my plan because I no longer reside at the address it was assigned to. The person who still lives at the address is refusing to return the equipment to Comcast or to myself. Is this considered stealing? I canceled the plan because I wasn't using it and I want to avoid being charged for the equipment.
XfinityKei
Official Employee
•
1.1K Messages
19 days ago
@user_1ywvls I'm so sorry this is happening to you.
No worries we can disable that box and take care of everything for you.
Can you please direct message me your first and last name along with your full service address so that I can assist
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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