2 Messages
Stolen Equipment
Hi there! I am moving into my apartment on July 5th, this Friday. I had my equipment delivered today and then planned to stop by and grab it after work. It said it was delivered to the door but when I arrived the equipment was not there. I’m hoping it wasn’t stolen but i won’t be able to find out until I move in on Saturday. Would I be able to get replacement equipment at no charge?
XfinityThomasA
Official Employee
•
3.6K Messages
2 years ago
Congratulations on your new place, user_uezh2r! And, thank you for taking Xfinity with you into your new home. Absolutely, if the equipment was stolen you can exchange the equipment and there is no extra charge to you. You can use the Xfinity store locator to book an appointment, skip the wait, and pick up new equipment. Did you know that with Xfinity smart home security solutions you can get 24/7 video recording starting at just $10 a month? It's a simple, easy, cost cost-effective solution that may help to secure your new place. Check out the self-protection and pro-protection plus options here.
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