New Poster
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3 Messages
Stolen Cable Modem Replacement
Why does Comcast charge a fee for replacing a stolen modem? Talk about kicking us when we're down. How do I get this charge reversed? I have a tech coming tomorrow to replace the router. Are they going to demand payment before they install the router?
XfinityEsteban
Official Employee
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137 Messages
1 year ago
Hello, @desert_dweller5. You can pick up a replacement gateway free of charge at one of our service centers. A technician shouldn't be required if you still have an active connection.
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