Visitor
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1 Message
Stolen Apple watch during shipping
My Apple watch was stolen during shipping and I am having trouble getting the issue resolved. I called customer support was given a ticket number and was told to email xfinity_shippingclaims@comcast.net but when I tried sending an email, I got a bounce back saying that email address does not exist.
XfinityJohnG
Official Employee
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2.4K Messages
21 hours ago
Thank you for reaching out here. I will be happy to assist you from here with getting that resolved. Can you send em a direct mesage with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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