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Visitor

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13 Messages

Friday, June 30th, 2023 10:05 PM

Closed

Still wanting Peacock Premium as part of my Xfinity Internet subscription

Originally posted in January 2023: "I was told previously that my Xfinity internet subscription includes Peacock premium at no additional cost. This worked briefly more than a month ago, but is not working now. I have tried linking my Xfinity account on the Peacock site, but it tells me 'Sorry, your Xfinity service doesn’t include Peacock Premium at no extra cost...' Please advise. Does my plan include Peacock premium or not? Thanks." I was told then that Peacock and Xfinity Flex was not available in my area and to check back again at a later date. I'm still unclear how this service was not available as it was working via my Samsung TV app previously. In any case, I am requesting an update on the current Xfinity and Flex availability in my area. Thanks.

Official Employee

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567 Messages

1 year ago

Good afternoon. Multiple customers are currently experiencing issues with their Peacock Premium service. Our engineers are working on a resolution as quickly as possible. You can find more information and some troubleshooting steps over on this post located here https://forums.xfinity.com/conversations/channels-and-programming/peacock-subscription-activations/649b1cdece76231eba5587fa?commentId=649cad4fd92de332576ad338&replyId=649f53d9d92de332576b5e19

Visitor

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13 Messages

1 year ago

This is not a troubleshooting issue. Maybe I wasn't clear enough. I do not have Peacock Premium currently because you (Xfinity) told me back in January that it was not available in my area even though I am an Xfinity internet customer. I didn't understand it then, but agreed to check back in a few months as suggested by you (Xfinity). Please advise as to the availability of Flex and Peacock Premium in my area now. Let me know if you need more details related to my account.

Official Employee

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567 Messages

Unfortunately your account is still ineligible for Flex and Peacock Premium at this time. If you would like to follow up with us again in a few months to check the status, we can look into again for you.  

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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13 Messages

Can you please explain to me exactly why my account is ineligible for Flex or Peacock Premium? Thanks.

Official Employee

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906 Messages

It looks like the area where you live Flex services are not offered. This could be for multiple reasons such as other companies having exclusive rights to offer video services to the area or the infrastructure in the area no being capable of providing the service reliably. I wish I could add the services to your account, but that is not possible at this time.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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13 Messages

OK thanks. Is there a reason that you must use the Flex box? Peacock Premium was working last year using only our Samsung smart tv and Xfinity internet. Just doesn't make sense to me.

Official Employee

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1.2K Messages

We understand that this limitation can be frustrating, and we do apologize for that inconvenience.  We do encourage you to keep checking back periodically, as the Peacock/Flex availability may change in the future.  

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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