Visitor
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13 Messages
Still wanting Peacock Premium as part of my Xfinity Internet subscription
Originally posted in January 2023: "I was told previously that my Xfinity internet subscription includes Peacock premium at no additional cost. This worked briefly more than a month ago, but is not working now. I have tried linking my Xfinity account on the Peacock site, but it tells me 'Sorry, your Xfinity service doesn’t include Peacock Premium at no extra cost...' Please advise. Does my plan include Peacock premium or not? Thanks." I was told then that Peacock and Xfinity Flex was not available in my area and to check back again at a later date. I'm still unclear how this service was not available as it was working via my Samsung TV app previously. In any case, I am requesting an update on the current Xfinity and Flex availability in my area. Thanks.
XfinityRaf
Official Employee
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567 Messages
1 year ago
Good afternoon. Multiple customers are currently experiencing issues with their Peacock Premium service. Our engineers are working on a resolution as quickly as possible. You can find more information and some troubleshooting steps over on this post located here https://forums.xfinity.com/conversations/channels-and-programming/peacock-subscription-activations/649b1cdece76231eba5587fa?commentId=649cad4fd92de332576ad338&replyId=649f53d9d92de332576b5e19
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user_765e07
Visitor
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13 Messages
1 year ago
This is not a troubleshooting issue. Maybe I wasn't clear enough. I do not have Peacock Premium currently because you (Xfinity) told me back in January that it was not available in my area even though I am an Xfinity internet customer. I didn't understand it then, but agreed to check back in a few months as suggested by you (Xfinity). Please advise as to the availability of Flex and Peacock Premium in my area now. Let me know if you need more details related to my account.
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