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user_4bqtm6
1st Topic

6 Messages

Monday, March 17th, 2025 10:31 AM

Still waiting for my refund to my credit card

I returned a phone back to the call center over a month ago and still haven’t received not received the promised refund back to my credit card. Who can I speak to about this issue?

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Updated 

2 months ago

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XfinityJosephA

Official Employee

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1.7K Messages

2 months ago

user_4bqtm6 Thanks for reaching out on Xfinity Forums. Feel free to send us a direct message, so we can do all we can to help with the refund. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." It's next to the bell icon on the right side of the page. 

6

user_4bqtm6

6 Messages

Thank you for your response but I see no bell icon at top right of page to direct message you 😂

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2 months ago

0

XfinityJustinC

Official Employee

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1.2K Messages

@user_4bqtm6 thank you for following up. If you're not signed in, you would need to do that first, before being able to send the direct message. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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user_4bqtm6

6 Messages

This has been thee most frustrating experience I have ever had with Xfinity and I’ve been a loyal customer for many many years. The Xfinity call center has been a horrible nightmare for me. I feel like I’ve been scammed. Going into the actual Xfinity store has always been wonderful for me with customer service. I will never buy any item via the call center again. 

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2 months ago

0

user_4bqtm6

6 Messages

All I want is my $135 put back on my credit card. 

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2 months ago

0

XfinityJustinC

Official Employee

 • 

1.2K Messages

@user_4bqtm6 I completely understand wanting to get the device refund resolved, and sorry to hear of the frustration with trying to get this resolved. I'd like to help investigate the refund further, and was hoping providing some additional details will be more successful with getting the direct message sent: 

To send a direct message: 

 

Click "Sign In" if necessary

 

• Click the "Direct Message" icon in the upper right - it looks like a chat bubble  

• Click the "New message" (pencil and paper) icon just to the right of Conversations

• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!

• Type your message in the text area near the bottom of the window

• Press Enter to send it

To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 months ago

0

XfinityJustinC

Official Employee

 • 

1.2K Messages

2 months ago

@user_4bqtm6 thank you for sending the direct message, I was able to receive that. I'll follow up with you there to continue with Xfinity Mobile device refund. 

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