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user_7a65c0
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Friday, September 20th, 2024 9:12 PM

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Still receiving former tenant's Xfinity bills, even though they no longer live here.

Ever since I have moved to my current physical address back in May of 2022, I have still been receiving mailed bills addressed to a Susan Adkins, who no longer lives in this apartment. I have an Xfinity account myself, but I am on auto-pay/paperless billing, so I should not be receiving any paper bills from Xfinity. How can we get my address removed from Susan's billing; so I don't have to continue receiving these bills to my apartment and have to find time to take them to my post office for rerouting?

Question

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Updated 

9 months ago

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XfinitySara

Official Employee

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1.8K Messages

9 months ago

Great question, @user_7a65c0! Thanks for taking the time to visit our forums and create a post with this concern. I'm sorry to hear of the trouble receiving another customer's statements has caused you, and would love to look further into this if I may! We might have a ticket option for addressing the address mix-up, but will need to take a closer look. Could you please send our team a direct message to get started?

 

To send a direct message: 

  • Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging 
  • From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'. 
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond. 

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

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