Still nothing

I was asked to go into a private forum. It has now been a week and the answer was, "I am sorry, I have no information to give you."  Back story:  Xfinity put a replacement line in my home because I was having trouble with dropping on the internet. They were great. They gave me a new router, new line to my house, they buried the line all within a week and a half. All seemed great!  They cut my electric fence in the process. No big deal, I fixed it. My sprinkler system schedule went on 2 days after completion. Water shot straight up in the air. They cut my waterline during the bury. I replaced the sprinklerhead and water fixed the line. Oh! Next thing I know, my neighbor and I were chatting and they cut his line. Now they had to fix his line. They gave him a black line which is superior to the "new" orange line I received. Now, the best part! They cut my line while burying his line!!  And here we sit since early September with a temporary line running on the ground around my neighbor's backyard. My internet drops and my TV buffers constantly. 4 tickets later, nothing has been done except two of the tickets were closed saying "completed" so they were closed. This is unbelievable and it continues to proceed. No one can help, no one can give me a local number, they won't send a technician and they won't give me a scheduled service date.