1 Message
Still no Internet
My internet has been out for five days. The app gives me no estimated repair time. I’m told by Xfinity that the head server is down. How long will it take to fix this? I’m seriously considering switching providers.
1 Message
My internet has been out for five days. The app gives me no estimated repair time. I’m told by Xfinity that the head server is down. How long will it take to fix this? I’m seriously considering switching providers.
XfinityThomasC
Official Employee
•
1.9K Messages
19 days ago
Hello, @user_l1lbgj
Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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