Still no internet a week after Beryl!

Question

I’m located on the east side of downtown Houston, and despite having power since 7/10 (the hurricane hit 7/8), I still have not heard a peep from Xfinity about when internet will be restored. Their outage map is garbage and hasn’t been updated since the hurricane. Has anyone heard ANYTHING about an estimated restoration date? I’m about ready to switch over to AT&T after this lack of communication

XfinityThomasB · Answer

user_samz4d Please know that getting everyone back connected is always paramount. The safety of our crews is something that is always number one, we are not able to dispatch any teams until there has been an all clear on all power related repairs to begin our work. Regardless if your location has power, the commercial power grid that powers our equipement is not restored yet. Unfortunately, as of now, we do not have an update for you. Hurricanes are an extremely tough situation to recover from, to be fully transparent, I do not expect to see much movement on repairs for another 48 hours based on the scope of reported damage.    I have personally assisted for many hurricane recoveries in Texas and Florida, so I am only basing these estimates on experience from prior Hurricanes and the obstacles we faced during those. Hurricane Harvey back in 2017 was extremely hard for the power companies, and from what I am seeing, Hurricane Beryl appears to have done far more damage than Hurricane Harvey to the cities' infrastructure.

EG · Answer

The concern is not 'accessibility / disability' help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

user_k6759e · Answer

Not one peep. We never lost power. Our cable and internet worked all day on 7/8 and into the night. When I woke up on 7/9 - nothing. And, nothing ever since. No explanation, no communication, nothing.

user_a46amz · Answer

It is going on 10 days with out wifi all of our streets have power everyone and yet still no wifi I work from home and this is ridiculous no update nothing just a as soon as possible  message i want out of this contract at this point I don't even see xfinity  trucks in my area but I see them across town...im definitely switching  to a different  company I can't take it anymore  my phone barely has service I'm my house because of course I have xfinity mobile but I'm expected to pay for what I can't use correct...

user_cc9557 · Answer

2 weeks exactly and internet tv and home security still not working, made an appointment service man came but didn't bring a ladder tall enough to get on the telephone pole I only have gotten 7 days credit but I need 24 days + credit

Customer Service

user_samz4d

Still no internet a week after Beryl!

XfinityThomasB

EG

user_k6759e

user_a46amz

XfinityKassie

user_cc9557

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