Still no home service

Hello
I am reaching out because I haven't been successful with getting support from Xfinity about porting a home line for my mother's pacemaker. I've been attempting to get assistance for 2 months. I've been unsuccessful with this. I've had a technician come out and unplug my mother's pacemaker machine because he couldn't assist. I've had trouble with billing giving me a hard time about crediting my account because I do not have home service. How could you treat your paying customer that are platinum with you this way. Two months it's taking Xfinity to get this service working. I spoke to several supervisors and some just hang up and others promise to call back and don't. I'm allowing 10 business days and after that I will publicly tell my news crew about the unfair treatment and let my family, friends, and community know what Xfinity is doing to their loyal customers.