Still more outages

Question

Hey 2nd week internet outages have continued, one or two of the times its been a network outage but most of the time it cant be explained.  I do like being told that the are going to run a update on the modem and could take two hours to complete which is a nice way to get you off the call.   Been given no answers just standard call center run around to get you off the call and onto the next one

XfinityGabriel · Answer

user_rtznbc, Hi there! Thanks for taking the time to visit us today. I can certainly understand the importance of having your your services running correctly as a custimer myself. I am so sorry to learn about this experience and that we have made you feel this way. You've knocked on the right door in virtual land. We are a team of experts who are dedicated to helping our XFINITY family members with service issues such as this over social media. We will do everything within our power to recity this as quickly as possible. For the most quickest and easiest to check on the status of interruptions is by checking our Digital Status Center at this link here. You will want to sign in with your XFINITY ID and password at the welcome page. This is also a great way to make sure your recieve a credit. Have you checked on our Status Center yet for more details on the interruption?

user_cgy768 · Answer

The outages will continue. You’ll face the same issue over and over again. I’ve been giving them my money for no service for years so I know. Just leave as soon as you can. The customer service is limited. You’ll only get automated service replies and have to fight with a robot to speak with an actual representative and in most cases they can’t do anything to help you.

XfinityAngie · Answer

user_rtznbc, Hello there. We wanted to check in to see if your service had been restored and if you were able to get the credit you were requesting.

Customer Service

user_rtznbc

Still more outages

XfinityGabriel

user_cgy768

XfinityAngie

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