Still looking for resolution of my issue and have received unsatisfactory response

This is a several-month-long issue, not resolved in full, dating back to June 23, 2026, when my Xfinity Internet/Xfinity Mobile bundle was activated. I have multiple posts now under Xfinity Mobile and decided not to update there any longer as no one is responding to it after I was told to DM Xfinity Support Team. I do have a recent ticket number from Monday, Aug 3, 2026, I can give regarding this, from a voice call to Xfinity Support. My DM was finally responded to last night when I was in bed sleeping, so I was not there, and in checking the DM function, someone finally responded today, but after sending me a code for verifying my identity, this person, XfinityEmilyB, has not responded except to say the code will expire in 15 minutes! Nothing! This was at 12:25p Pacific Time that she texted me the code; at 12:26p PT I texted it back, and now it's 12:55p PT. Can someone please respond and provide assistance?