Visitor
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1 Message
Still haven’t received my gift card
I started service over 90 days ago. In that time I’ve check in on my $200 Amazon gift card promotion over 12 times. I was finally told on 5/28/25 that it was sent to my email and it would be there within one hour. It is now 6/4/25. I’ve checked in 3 times since then and most recently was told that it’s never existed and was called a liar in the chat messages that I screenshotted. I’m currently looking into getting another provider if this can not be resolved as this didn’t leave a good taste in my mouth about how this company handles anything
XfinityMarcos
Official Employee
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2.4K Messages
2 days ago
Hello user_hd2lzh, thank you for taking some time out of your night to reach out on our Forum. I love getting gift cards, and $200 would do some damage on my Amazon wish list, so I can imagine how you feel. I'd love to work with you more to help turn this around. I'll need to grab some account details to review your promotion, but I have your back. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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