Still haven’t received confirmation for shipping for internet equipment

Hello, @user_a3b454! Thank you for creating a post regarding what seems to be a new account in your name as well as the equipment you've been expecting. I know how important it is to have service established on time, and would love to see what we can do to help! Yes, you always have the option to visit an Xfinity Store to see what we can do for you there (we've had customers return shipped equipment that arrived too late). But I'm happy to double-check the status of your account as well! Could you please send our team a direct message?

To send a direct message:

• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!