1 Message
Still haven’t rec’d promised credit for wrongly charged service call
An outside service issue on xfinity’s junction box to the house was completed on 4/19/23. The tech told me there is NO charge because it was xfinity’s old equipment outside causing the service issues. However, on my bill on May 1, 2023 I was charged $100 for service call.
I have already spent 3 1/2 hours on the phone & chat with support who told me that they have already credited the $100 as you can see in my chat screenshots
But, it’s now 3 billing periods later & still no credit.
CCRyanE
Official Employee
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1.1K Messages
2 years ago
Hello @user_42693e, thanks for reaching out for help with your billing. Our team will be glad to take a look at your account/credits and help however we can. To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "direct messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Please let me know if you have any questions or run into any problems.
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