Visitor
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1 Message
Still have temporary internet line 8 months after signing up with Xfinity
We signed up with Xfinity for internet service in October 2024. I have called at least 8 times asking Xfinity to install a permanent line to our house, burying it as they are supposed to. Nothing has happened. A couple of weeks back, I got a text stating the line was buried. It has NOT BEEN BURIED. Why wont Xfinity come out and complete the installation we have paid for?
XfinityAbby
Official Employee
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351 Messages
1 month ago
Hello @user_9fg9y1. Thank you for reaching out on our Community Forum. I know how frustrating it can be when waiting for that line to be buried. There are many reasons as to why this may have been delayed.
Please send us a direct message with your full name and address so that we can assist you further.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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