Visitor

 • 

5 Messages

Friday, August 28th, 2026 3:28 PM

Still cannot send mail via apple mail

This problem started suddenly and I have talked with Comcast’s support, they blamed apple, talked with apple they blamed comcast.  What a surprise.  I am paying for service I am not getting.  I have spent hours trying to fix the problem, using every suggestion giving to me by the support people.  They couldn’t fix the problem so they blamed each other.  This isn’t the first time I have had an issue with Comcast’s email.  Maybe it is time to take my money elsewhere.

Oldest First
Selected Oldest First

Official Employee

 • 

3.5K Messages

2 hours ago

 

user_f0bxt3 Is the issue limited to only sending emails through the Apple mail app? Is the current settings for Apple mail set to POP or IMAP for using it with your email address with us? If you are unsure, this link can help https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email.

 

Visitor

 • 

5 Messages

Yes, just sending emails.  Set to imap.  With Comcast’s email and password.  Box is checked in security on my email accounts allowing third party access.  Used all the port numbers suggested.  Restarted my modem.  Removed an account and added ir back again still no change.

Official Employee

 • 

2.2K Messages

Thank you so much for sharing those details with us, @user_f0bxt3! Can you attempt the steps below and see if that helps?

 

Consider an App-Specific Password (Less Common for Comcast)
While primarily a Google/Apple/Yahoo feature, some older security changes at Xfinity may cause the mail client to reject your main password for security reasons. Although you mentioned changing the password, this step is worth verifying as a secondary layer of security:

- Check your Xfinity Account Security: Log into your Xfinity account on the web. Look for settings related to "App Passwords" or "Third-Party App Access Security."

- Action: If there is an option to generate an "App-Specific Password" or similar, generate one and use that password instead of your main Xfinity password when setting up the account on your Apple Mail clients.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Visitor

 • 

5 Messages

I don’t have an app-specific password option under the security tab.  The box for 3rd party access is checked.

Official Employee

 • 

2.2K Messages

Thank you so much for checking the additional password and ensuring it wasn't a concern @user_f0bxt3! Are you able to log in here and send an email from the Comcast connect page? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Visitor

 • 

5 Messages

Yes, I can send email from all my accounts via Comcast login to my account and going to my email. I just sent an email from one of my accounts to the other Comcast’s email account works fine.  

forum icon

New to the Community?

Start Here